Frequently Asked Questions

Q. How do I open an account with TotalDirectBank?
A. Opening a Certificate of Deposit (CD) is simple. With our easy to complete online application, you can open your account on your computer, tablet or smartphone. Please note: A valid state issued ID or U.S. passport is required to open an account.
Q. Do I need to be a U.S. citizen to open an account?
A. No. In order to open an account with TotalDirectBank, you must be a U.S. Citizen or a Resident Alien.  Federal Banking regulations require a valid social security number, valid driver's license, state issued ID of a U.S. issued passport for documentation.
Q. What is the minimum required to open an account?
A. In order to open a Certificate of Deposit and earn interest with TotalDirectBank, a minimum of $25,000 is required.
Q. Are my deposits FDIC Insured?
A. Yes.  All TotalDirectBank deposit products are offered by, and will be opened through, City National Bank of Florida (CNB). CNB is a Member FDIC institution and a member of the National Banking Association. Processing services for all TotalDirectBank deposit products are provided by CNB. All deposits with CNB (including deposits through TotalDirectBank deposit products) are insured by the FDIC up to the applicable maximum amount allowed by law for each deposit ownership category. All balances for TotalDirectBank and CNB deposits would be combined for purposes of determining FDIC coverage eligibility. For more information about FDIC insurance coverage of deposits accounts, visit
Q. How do I fund my account?
A. We have two options available for you to fund your new account:
  1. Online funding - Complete an online transfer from your linked external account.  An external account is one you own at a U.S. financial institution other than your TotalDirectBank account and that can be used to transfer funds to other banks.
  2. Mail a check - You can mail a check made payable to yourself, or you can endorse checks made payable to you and write "For Deposit Only" on the back of the check.  Please be sure to include your application number on the section labeled memo.
Please mail all checks to:
P.O. Box 524470
Miami, FL 33152-4470